The Microsoft Surface mouse is a stylish, little peripheral that provides accurate cursor control and navigation for Surface tablets. It can be annoying, though, if your Surface mouse is giving you problems. In this article, we’ll go over various troubleshooting techniques you may take to fix typical problems and get your mouse back in working order.
Table of Contents
Here are a few potential fixes
Check the batteries
The batteries in a Microsoft Surface mouse can be checked as follows:
- On the mouse’s base, you can find the battery compartment.
- By depressing the tab or sliding it in the arrow-indicated direction, you can remove the battery cover.
- Verify the interior batteries. Replace them with fresh batteries if they are low on power or dead.
- Make sure the battery compartment is shut and fixed firmly.
- Check if the mouse is functioning by turning it on.
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Restart the device
Here’s how to restart a Microsoft Surface device:
- Press and hold the power button until the power options appear on the screen.
- Select “Restart” from the options.
- Wait for the device to shut down and restart. This may take a few minutes.
- Once the device has restarted, try using the Surface mouse and see if it’s working.
Re-pair the mouse
If your Microsoft Surface mouse is Bluetooth-enabled, follow these steps to re-pair it:
- Go to the Windows Start menu and select the “Settings” application.
- From the list of possibilities, pick “Devices”.
- Select “Bluetooth & other devices” under “Devices” in the menu.
- Browse the list of devices until you find the Surface mouse, then choose it.
- Pick “Remove device” and click.
- Initially turn off, then switch on the Surface mouse.
- Select “Add Bluetooth device” on the Surface computer.
- To pair your Surface device’s mouse once again, follow the on-screen instructions.
- Verify that the mouse is functioning properly after pairing.
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Click the “Settings” app from the Windows Start menu.
From the list of choices, pick “Update & Security”.
“Windows Update” should be chosen from the Update & Security area.
For updates, check. Updates for your Surface mouse will be mentioned here if they are available.
Select the mouse update, then choose “Download and install.”
To finish the update procedure, adhere to the directions displayed on screen.
Restart your Surface device when the update is finished to check the mouse’s functionality.
Reset the mouse
Here’s how to reset a Microsoft Surface mouse:
- To turn off your mouse, simply take out the battery or flick the power switch if it has one.
- Wait for a few seconds.
- Recharge the battery or turn on the mouse to get it up and running again.
- Ignite the Surface device and determine whether or not the mouse responds accordingly.
Try a different mouse
- Get a different mouse that works with your Surface device, like a USB mouse.
- Make the proper connection between the mouse and your Surface device (e.g. USB).
- Activate the mouse, then wait until it connects to your Surface device.
- Check to determine if the mouse is functioning properly. If so, you might need to get the Surface mouse fixed or replaced since it has a problem.
Contact Microsoft support
- Seek assistance from Microsoft at https://support.microsoft.com/.
- Choose the item—in this case, “Surface”—that you need assistance with.
- Select the Surface mouse from the list of available devices.
- Examine your options for contacting assistance, including chat, phone, and email.
- The help procedure can be started by following the prompts, which include providing your contact information and the specifics of your problem.
- You can get help from Microsoft support to fix the problem with your Surface mouse.
What should I do if my Surface-mouse is not working?
Before anything else, make sure the batteries are in tip-top condition. Once you’ve checked that, restart the device and re-pair your mouse. It’s also smart to update its drivers and reset it too before attempting a different mouse altogether as a last resort. If absolutely nothing works, then reach out to Microsoft support for help!
Why is my Surface mouse not working?
There could be a multitude of explanations to why the mouse isn’t functioning, such as worn-out batteries, network issues, outdated drivers or simply an internal malfunction.
How do I connect my Surface mouse to my device?
To connect your Surface mouse with Bluetooth, head to the Windows Start menu and select “Settings,” then choose “Devices” followed by clicking on “Bluetooth & other devices.” Find your mouse in the list of available devices and hit “Pair” – it’s as simple as that!
How do I update the drivers for my Surface mouse?
To update the drivers, go to the Windows Start menu, click on “Settings,” select “Update & Security,” click on “Check for updates,” and if any updates are available for the mouse, click on “Download and install.”
How do I reset my Surface mouse?
To restore your mouse to its original settings, switch it off and wait a few moments before powering it back up. Check to make sure that the device is functioning properly again once you have done so.
Who should I contact if I need help with my Surface mouse?
If you require assistance with your Surface mouse, Microsoft support is available to guide you through the process. Simply go to their website, choose ‘Surface Mouse’ from the menu and follow the provided instructions for help.
In conclusion, there are numerous measures you can take to troubleshoot and fix the issue if your Microsoft Surface mouse is not functioning. These actions consist of examining the batteries, restarting the gadget, re-pairing the mouse, updating the drivers, resetting the mouse, attempting an alternative mouse, and contacting Microsoft support. You ought to be able to cure the problem and get your Surface mouse functioning normally by carrying out these procedures in the correct order. In case everything else doesn’t work, Microsoft support can offer more help.